Refund policy
Returns, Refunds & Warranty
Please email us at info@getdryden.com before sending anything back, so we can give you the right instructions.
30-day fit return
If your Dryden robe doesn't fit your dog, you can return it within 30 days of delivery. To qualify, the robe must:
- have only been tried on indoors, not used to dry your dog after a bath, swim or walk;
- be clean and free of dog hair, dirt and smells; and
- be returned with its original packaging where possible.
How to return: email info@getdryden.com with your order number and the size you ordered. We'll reply with the return address and instructions.
Costs: for fit returns, you pay the postage to send the robe back. The original shipping charge isn't refunded.
Refund or exchange: once we've received and checked the robe, we'll refund the price of the robe to your original payment method, or send you a different size if you prefer.
We don't accept change-of-mind returns outside this 30-day fit return. This doesn't affect your rights for faulty items, described below.
Faulty, damaged or incorrect items
If your robe arrives damaged, has a fault or isn't what you ordered, email info@getdryden.com with your order number, a short description and photos. Please let us know as soon as you can after you notice the problem.
We'll fix the problem at no cost to you, through a repair, replacement or refund in line with the Australian Consumer Law. If we need the robe back, we'll cover the return postage.
1-Year Warranty
Who gives this warranty Fixture and Form (trading as Dryden) Utrecht, the Netherlands Email: info@getdryden.com
What's covered: your Dryden robe is warranted against defects in materials and workmanship for 1 year from the date of delivery. This includes stitching that comes undone, a hook-and-loop closure that stops holding, and fabric that comes apart with normal use.
What isn't covered: normal wear and tear, damage from chewing or scratching, misuse, accidents, or damage caused by not following the care label.
How to claim: within the warranty period, email info@getdryden.com with your order number, a description of the problem and photos. If we need to inspect the robe, we'll tell you where to send it.
What we'll do: if your claim is accepted, we'll repair or replace the robe. If neither is possible, we'll refund the price you paid.
Costs of claiming: we cover the cost of making a warranty claim. If we ask you to post the robe to us, email us the postage receipt and we'll reimburse you within 7 business days of receiving it.
The benefits of this warranty are in addition to other rights and remedies you have under the law in relation to the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Cancellations
If you'd like to cancel an order, email us as soon as possible. If it hasn't been dispatched yet, we'll cancel it and refund you in full. Once an order has shipped, the 30-day fit return applies instead.
Refunds
Refunds go back to your original payment method. We start approved refunds within 7 business days. Your bank or payment provider may take a few extra days to show the money in your account.
Your rights
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.